Right to Withdraw
You have 14 days from receipt of goods to cancel your order without reason. If you wish to exercise your 'Right To Withdraw' please complete the downloadable form and email this to us at firstname.lastname@example.org with ‘Right to Withdraw’ as the subject line.
Refunds will be made within 14 days of the receipt of the ‘withdrawal/returns’ form, provided the goods are returned within this period. Should the goods be returned outside of this time frame, we will endeavour to refund you within 2 working days of receiving the returned item(s). Postage charges for sending the item to you will be refunded along with the cost of the item but return postage is your responsibility. We recommend returning smaller items using Royal Mail (£3.95 - £10) and using a courier (approximately £11) for larger items. If you would like advice on the most cost effective method of returning your item, please let us know and we will be happy to help.
Returns of a Faulty Item
If the goods returned are found by us to be faulty (including wrong items and items not matching their description) we will refund all monies paid by you for the goods (including delivery costs) together with any return postal charges you may have incurred (subject to these being reasonable)
Please let us know if your item is faulty as soon as possible. Returns of faulty goods for a refund will only be considered within 30 days from receipt of your item.
We will not accept any liability for damage or loss caused by the carrier whilst items are in return transit. We recommend that you insure the goods and package them securely, preferably in their original packaging.
Returns of non-faulty items
Once the time frame of Right to Withdraw has passed (14 days) if you wish to return a non-faulty item, for example you have ordered the wrong item or you don’t like an item please contact us. We endeavour, wherever possible to honour a 30 day return policy. Please note that return postage is your responsibility and will not be refunded.
Please note, Alliance Classic Motors Ltd is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned with the exception of faulty items where shipping will be refunded.